Areesha Sami, Warda Nadir, Aqsa Saleem, Aatif Hussain. TRUST SCORE FRAMEWORK FOR GOVERNING AUTONOMOUS DECISION-MAKING IN AGENTIC AI CUSTOMER SERVICE SYSTEMS. SES [Internet]. 2026 Jun. 12 [cited 2026 Jun. 13];4(6):1253-74. Available from: https://www.thesesjournal.com/index.php/1/article/view/3198