OPTIMIZING USABILITY OF ELECTRONIC HEALTH RECORD

Abstract

Health sector of Pakistan is deprived and under privileged. Basic reasons are illiteracy, difficult procedures, high cost, unsafe care and less access to medical services which decreases user satisfaction and cause medical errors. Integration of electronic health records in health sector can improve health care. The research aims to enhance usability, user satisfaction, effectiveness and efficiency by creating a user centred design of electronic health record. Literature review gives an understanding of problem, issues decreasing user satisfaction, efficiency and usability of system. User study has been done from doctors, patients and medical staff from hospitals of Gujrat and Islamabad.  On the basis of results an interface of electronic health record has been proposed with improved usability, better user satisfaction and greater effectiveness. The results show that EHR must be dynamic and adaptive to increase usability of health system with better user satisfaction, efficiency and effectiveness.